At Gray Design Agency, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our customer relationship management system.

Scope of Application:

This policy applies to visitors of the Gray Design Agency website and our customer relationship management system.

Information Collection:

We collect various types of personal information from users of our website and customer relationship management system, which primarily includes:

• Information you provide when filling out contact forms or service request forms.
• Information about your activity on the website, such as pages you visit and links you click.
• Cookie data, such as data collected through web logs, technologies, cookies, or similar technologies.
• Your IP address and details about the web browser version you used.

By providing your personal information through our official communication channels, you fully consent to the storage, processing, and use of that data by us. We reserve the right at all times to disclose any information to the competent authorities when necessary to comply with any law, regulation, or government request.

Data Collection Methods:

• Data is collected that the personal data owner provides to the agency through forms and communication channels.
• Your personal data is collected indirectly through cookies collected when visiting the site.

Purpose of Data Collection and Use:

• To communicate with visitors and customers regarding requests, transactions, service provision, packages, assistance, and technical support.
• We use the data to obtain statistics to measure performance that shows how our website and customer relationship management system are used. For example, we analyze data related to your visits to our website to implement procedures such as improving and developing the user experience and ensuring that the website meets user needs.
• Monitor website use to identify security threats and attacks that may cause harm to the website.

Data Sharing:

We do not sell, share, or exchange your personal data collected through the agency's website or customer relationship management system with other parties.

Privacy Policy Updates:

Gray Design Agency reserves the right to make any modification to the privacy policy from time to time without the need to provide notice of this, as those amendments are effective since they are published on the agency's website, and continued use of the site after those amendments constitutes acceptance of these changes; Therefore, the user should periodically review the privacy policy to ensure knowledge of the update that has occurred to it.

Contact the Agency:

If there is any comment, inquiry, or complaint related to the privacy policy of Gray Design Agency, the user can contact the agency via the following email: site@gda.sa